More insight into email deliverability when sending to participants 👀

Email delivery is both an art and a science. We try to do as much as possible behind the scenes to make sure your emails hit the inbox.

We have written a few guides about this in our help centre. The best one to start with (if you are interested) is the Email Delivery Guide.

Along with the guides, we have added deliverability activities to the participant’s activity feed.

They are pretty small changes but can really help give a better insight into how your emails are being sent.

See when a participant has viewed a form

If a link within an email is clicked and the form viewed we now show this activity in the activity feed.

Sometimes it’s useful to know if a participant has viewed a form. Especially when the participant has problems with their email or opening the form.

More information when an email has not reached the participant (bounced)

Assuming the email address has no typos, bounces are a rare occurrence. But if they happen then you need to know about it.

We now surface the bounce on the activity feed in with more detail and flag the issue in the dashboard.